Gebagee Privacy Policy — Your Data, Our Responsibility

1. Introduction

Gebagee (gebagee.net) takes your privacy seriously. This Privacy Policy explains in detail what information we collect when you use our platform, how we use it, who we share it with, and how we keep it secure.

This Privacy Policy applies to all Gebagee services — including the website, mobile app, and any related platforms. By using our platform, you are deemed to have accepted this Privacy Policy.

Gebagee believes data privacy is a fundamental right. We are committed to being fully transparent about how your information is used, which is why this policy is written in plain, easy-to-understand language.

2. What Information We Collect

Gebagee collects several types of information. See the table below for a full breakdown:

We do not collect sensitive information such as religious beliefs, political opinions, or health-related data.

3. How Information Is Collected

Gebagee collects your information in the following ways:

• Directly from you: At registration, during profile updates, at the time of payment, and when contacting support.
• Automatically: Automatically, via cookies and tracking technologies when you use our website or app.
• From Third Parties: Certain information may be received from payment processors or identity verification services.
• Device Information: Certain technical information is collected automatically from your device and internet connection.

4. How We Use Your Information

Gebagee uses the information collected for the following purposes:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide betting and gaming services.
• To provide customer service and support.
• To prevent fraud, money laundering, and other illegal activities.
• To meet legal and regulatory obligations.
• To improve the quality and security of the platform.
• To implement our Responsible Gaming policy.
• To send you relevant offers and promotions (you can opt out at any time).

We never share your personal information with third parties for advertising purposes.

5. Who We Share Your Information With

Gebagee may share your information only in the following limited circumstances:

• Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and banks to process transactions.
• KYC Services: With authorized service providers for identity verification.
• Legal Authorities: When legally required to do so by a valid request from a court or government authority.
• Anti-Money Laundering: To the relevant regulatory authority in the case of suspicious transactions.

Outside of the cases listed above, Gebagee does not share your information with anyone. Any service providers working with us may only use your information under Gebagee's instructions and for defined purposes.

6. Data Security Measures

Gebagee follows industry-leading standards to protect your data. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is secured with 256-bit encryption.
• Database Encryption: All stored data is kept in encrypted format.
• Firewall & DDoS Protection: Our servers are equipped with advanced firewalls and attack prevention systems.
• Access Control: Only authorized personnel have access to specific data.
• Security Audit: Regular third-party security audits are conducted.
• Two-Factor Authentication: Additional verification is required for suspicious login attempts.

Please note that no transmission over the internet can be guaranteed to be completely secure. Keep your account password strong and never share it with anyone.

7. Cookie Policy

Gebagee uses cookies to enhance your experience. The different types of cookies and their purposes are outlined below:

You can disable optional cookies at any time through your browser settings.

8. How Long We Retain Your Data

Gebagee does not retain your information longer than necessary. Our general policy is as follows:

• While the account is active: Account information and transaction history are retained for as long as your account is active.
• After account closure: Certain data may be retained for up to 5 years to meet legal obligations.
• Financial Information: Transaction records are retained for a specified period in accordance with tax and anti-money laundering regulations.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies may last up to 1 year.

After the specified retention period, data is securely deleted or anonymized.

9. Your Rights

As a Gebagee user, you have the following rights regarding your personal information:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information unless we are required to retain it by law.
• Right to Restrict Processing: You may request that data processing be restricted under certain circumstances.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.

To exercise these rights support@gebagee.net. We will respond within a maximum of 30 business days.

10. Protection of Minors

Gebagee's services are intended for users aged 18 and above. We do not knowingly collect or store information from minors.

If we discover that a minor has registered an account, we will immediately close it and delete any associated data.

If you believe a minor is using gebagee, please let us know.

11. Changes to This Privacy Policy

Gebagee may update this Privacy Policy from time to time. When changes are made:

• The update date at the top of the page will reflect any changes.
• A notice will be posted on the website for any significant changes.
• For significant changes, you may be notified by email or SMS to your registered contact.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

12. Contact

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Email: support@gebagee.net
• Live Chat: Click the chat button at the bottom right of the website.
• Duration: 24 hours a day, 7 days a week.

Our privacy team is always ready to answer your questions in Bengali and typically responds within 24 hours.